Care First Convey Later

Occasionally, while trying to impart something helpful or useful to a team member, I will forget to keep the first things first. Then I’m left scratching my head trying to understand why they didn’t accept or receive my guidance. The truth is, most don’t care much about what I know until they know that I care. So, when I’m careful to demonstrate that I care first, it is only then that my guidance is welcomed, or better still, invited. #team #care